Privacy Policy

When you work with us, we'll typically gather:

• Your name, phone number, and email - pretty basic stuff so we can actually reach you when your car's ready
• Your vehicle info - make, model, VIN, year, mileage. Can't fix what we don't know about, right?
• Service history with our shop - helps us track what we've done and what might need attention down the road
• Billing and payment details - obviously needed when it's time to settle up
• Any specific concerns or issues you tell us about your vehicle

If you're just browsing our website, we might collect some technical data like your IP address and browser type through cookies - standard internet stuff, nothing creepy.

We're not out here selling your data or anything sketchy. Here's what we actually do with it:

• Schedule your appointments and keep track of service dates
• Contact you about your vehicle's status or if we find something that needs attention
• Process payments and keep invoicing records (tax stuff, y'know)
• Send service reminders - like when you're due for an oil change or inspection
• Improve our services based on what vehicles we work on most
• Occasionally send you shop updates or special offers (but you can opt out anytime)

That's really it. We're mechanics, not data brokers.

We keep things pretty tight, but there are a few situations where we might need to share your info:

• Parts suppliers - when we're ordering specific components for your vehicle
• Payment processors - to handle credit card transactions securely
• Our accountant - for bookkeeping and tax compliance
• Insurance companies - if you're filing a claim and need documentation from us
• Legal authorities - if we're legally required to (like warranty claims or legal proceedings)

We don't sell, rent, or trade your personal information to third parties for marketing. Period.

We take reasonable precautions to keep your information secure:

• Our computer systems are password-protected and we use encryption for sensitive data
• Physical records are kept in secure areas of our shop
• Only authorized staff have access to customer information
• We use secure payment processing systems that comply with industry standards

That said, no system's 100% bulletproof. We do our best, but can't guarantee absolute security - that's just being honest with you.

You've got options when it comes to your information:

• Access: You can ask to see what info we have on file for you
• Corrections: If something's wrong or outdated, let us know and we'll fix it
• Deletion: Want us to delete your data? We can do that, though we might need to keep some records for tax/legal reasons
• Opt-out: Don't want marketing emails? Just tell us or hit the unsubscribe link
• Portability: Need your service records for another shop? We'll provide them

Just give us a call at (604) 555-8742 or shoot an email to service@dreadspirefront.info and we'll sort you out.

Our website uses cookies - those little data files that help sites work better. We use 'em to:

• Remember your preferences when you visit
• Understand how people use our site so we can make it better
• Keep our contact forms working properly

Most browsers let you control cookies through their settings. You can block them if you want, though it might make some parts of the site not work as smoothly.

We'll keep your information as long as you're an active customer, plus a reasonable time after that. Canadian tax law requires us to keep financial records for at least 7 years, so some stuff hangs around for legal compliance.

Service records are valuable for tracking your vehicle's maintenance history, so we typically keep those indefinitely unless you specifically ask us to delete them. It actually helps you when you come back - we know exactly what's been done to your car.

Our services aren't directed at kids under 16. We don't knowingly collect information from minors. If you're under 16 and need your car serviced, have a parent or guardian contact us.

We might update this policy from time to time - usually if laws change or we add new services. When we do, we'll update the date at the top and post the new version here. If it's a major change, we'll let you know directly.

We recommend checking back occasionally, though honestly, we're not planning any dramatic changes. We like keeping things simple.

Got questions or concerns about how we handle your information? We're here to help. Reach out anytime:

Dread Spire Front Auto Repair
1847 Spire Avenue
Vancouver, BC V6J 2N4
Canada

Phone: (604) 555-8742
Email: service@dreadspirefront.info

We'll get back to you within a couple business days. If you've got a formal complaint about our privacy practices, you can also contact the Office of the Privacy Commissioner of Canada.